Privacy Policy for Lumoshost.com & Lumos LLC
Effective date – May 22, 2023
At Lumoshost.com, operated by Lumos LLC, we are dedicated to protecting your privacy and providing a clear understanding of our practices when it comes to collecting, using, and sharing information related to your use of our website and services. This privacy policy outlines how we handle your personal information and comply with applicable laws, including the standards upheld by Stripe and credit card networks.
Table of Contents
What We Sell
We provide marketing services and coaching tailored specifically for Short-Term Rental Owners and Hospitality Professionals. Our goal is to support you with expertise and actionable strategies that help maximize your business potential. Our offerings include personalized coaching sessions, detailed marketing plans, and resources to optimize short-term rental operations. Detailed descriptions of each service are available on our website to ensure clarity before you purchase.
Personal Information We Collect
When you interact with Lumoshost.com or use our services, we may collect the following types of information:
- Personal Details: Name, email address, phone number, and billing address.
- Payment Information: Payment details required to process your transactions securely via Stripe (PCI compliant).
- Usage Data: Information about your interactions with our website, including cookies to enhance your browsing experience.
How We Use Your Data
We use your personal data to:
- Provide the requested services and fulfill your orders.
- Improve our services and develop new features.
- Send you updates, promotions, and communications related to our marketing services.
How We Protect Your Data
We prioritize the security of customer data by adhering to PCI standards and implementing HTTPS on our website to safeguard transactions. Your payment information is securely handled by Stripe, a trusted payments platform.
Purchase Currency
All prices displayed on Lumoshost.com are in USD ($). This ensures transparency for all transactions, regardless of your location.
Customer Service Contact Information
We value open communication with our customers. If you need assistance or have questions, please contact us directly via:
- Email: [email protected]
- Phone: 602-618-7520
We strive to respond within 24–48 hours to any inquiries or concerns.
Fulfillment Policies
Refund Policy:
Refunds are available under the following conditions:
- Requests must be made within 14 days of purchase.
- Refunds are considered for unused services only.
Please contact us at [email protected] to initiate a refund request.
Return Policy and Process:
Due to the nature of our digital services, returns are not applicable. However, we are committed to customer satisfaction and will work with you to resolve any issues promptly.
Cancellation Policy:
You may cancel subscription-based services at any time directly through your account dashboard or by contacting [email protected]. Cancellations must be made at least 30 days prior to the next billing cycle to avoid additional charges.
Shipping and Delivery:
Since our services are digital and service-based, there are no shipping fees or physical deliveries involved.
Legal & Export Restrictions:
Our services are available globally but must comply with applicable local laws. Certain jurisdictions may impose regulatory restrictions on coaching services—please ensure your use complies with local laws.
Your Privacy Rights
Depending on your location, you may have certain rights under privacy laws, including but not limited to:
- Accessing personal data held about you.
- Requesting modifications or deletion of your data.
- Opting out of promotional communications.
To exercise these rights, contact us at [email protected].
Business Address
Lumos LLC
PO Box 1909 Gilbert Az, 85299
Promotions & Offers
From time to time, we may offer special discounts or trial periods. Please note:
- The terms and conditions of any promotion will be clearly displayed on our website.
- Only one discount can be applied per purchase unless explicitly stated otherwise.
Credit Card Security
We ensure your payment information is handled with the utmost care. Lumoshost.com complies with PCI standards, and all transactions are encrypted via Stripe to protect sensitive data.
Accepted Payment Methods
We accept the following payment methods, and their logos are displayed at checkout:
- Visa
- MasterCard
- American Express
- Discover
- Wise
- Zelle
- Venmo
Changes to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. All updates will be posted on this page, and we encourage you to review it regularly.
Contact Us
If you have any questions about this Privacy Policy or our practices, please reach out to us:
- Email: [email protected]
- Phone: (602) 618-7520
Thank you for choosing Lumos LLC for your marketing and coaching needs. We are committed to delivering exceptional services while respecting your privacy.
